Refund and Returns Policy

What Is Our Refund Policy?

We will refund your order for the following conditions-

• If your order is not delivered in time
• If your order is not delivered in time
• if it is not of appropriate quality.

In these cases we will either ship you a replacement package or issue you a refund, depending on your request. For requesting a return and refund the first step is to contact the customer support.

If for any reason, you are not satisfied with the quality of the medicines, then let you your feedback. We appreciate the suggestions and views of our valued customers.

As per the law, we cannot accept returns of any medicine that meets the quality standards and was shipped correctly by the company against a customer’s online purchase order.

If you want to return to get refund or wish to exchange any of your medications bought from our company because your doctor has changed or modified your prescription due to any reason, then please take note that we will not be able to process any such requests.

How Can You Initiate A Return?

If you wish to return an item, please follow the steps outlined below:

• Contact Us: Reach out to our customer support team at info@iyrinhealth.com to initiate a return request.
• Provide Details: Clearly mention the reason for the return and attach a clear image of the product to help us review and process your request efficiently.

How Do We Provide a Refund?

If you wish to request a refund for a product, please inform our customer support team, and they will guide you through the required steps. Please note that refunds will only be processed for items that meet our return eligibility criteria. Items that are not eligible for return will not qualify for a refund.

What Is The Time Taken For A Refund?

We process the refund immediately after the return is initiated. However, it might take 3 to 4 business days to reflect in your bank account.

Are there any charges that you may have to pay?

No, there are no extra charges for returning any product.

What if your order is lost during transit?

Generally, if your package is lost in transit, we will inform you. However, you have to remember that during such scenarios, you may need to wait for a much longer tenure for receiving your package.

Usually, lost orders that are not accounted for are re-shipped by us without charging the customer one more time.

You will have to bear with us for the delay caused in delivering your package or else you may wish to cancel the order entirely, post which your money will be refunded back excluding all charges and taxes.

Are Our Customers Paying customs duty?

Import rules vary by country. The buyer is responsible for any customs duties, taxes, or import requirements that may apply in their jurisdiction. If an order cannot be legally delivered, it may be cancelled or refunded according to our policy.