Refund and Returns Policy
Eligibility For Returns
To qualify for a return, the following conditions must be met the following criteria.
- The item must remain in its original packaging.
- A return request must be submitted within 24 hours of delivery.
- We only accept return requests for medicines that are damaged in transit or delivered an incorrect medication.
How Can You Return Your Delivered Item To Us?
If your order qualifies for a return, please follow these steps.
- Contact our customer support at [email protected].
- Describe the issue clearly and include a clear image of the product.
- Once approved, we will provide you with the return shipping address and detailed instructions.
How Do We Provide a Refund?
Our team will approve the return request after we receive a tracking number for the return package. Once our team approves the return request, a full refund will be issued immediately. However, it is important to note that items that are not eligible for return will not be refunded.
Are There Any Charges You Might Need To Pay?
Please note that customers are responsible for shipping the product to the return address provided by our customer support team. The cost of return shipping must be covered by the customer.
What If Your Order Is Lost During Transit?
If your package is lost in transit, we will reship the medicine at no additional cost. We appreciate your patience during any delivery delays.
Paying Customs Duty
Customers are not required to pay any customs duty. We handle all aspects of the process, from shipping the product to ensuring its delivery.
