info@iyrinhealth.comRefund and Returns Policy
When can you return your delivered item to us?
There are certainly some conditions which you can return the delivered package to us. These conditions are mentioned below.
What Is Our Refund Policy?
We will refund your order for the following conditions-
- If your order is not delivered in time
- If your order is not delivered in time
- if it is not of appropriate quality.
In these cases we will either ship you a replacement package or issue you a refund, depending on your request. For requesting a return and refund the first step is to contact the customer support.
If for any reason, you are not satisfied with the quality of the medicines, then let you your feedback. We appreciate the suggestions and views of our valued customers.
As per the law, we cannot accept returns of any medicine that meets the quality standards and was shipped correctly by the company against a customer’s online purchase order.
If you want to return to get refund or wish to exchange any of your medications bought from our company because your doctor has changed or modified your prescription due to any reason, then please take note that we will not be able to process any such requests.
How Can You Initiate A Return?
If you want to return an item, please follow these steps-
- You can contact us You can reach out to our customer service team at info@iyrinhealth.com. to request a return.
- Now tell us the reason for your return, and also add a clear image of the product, so that they can process your refund request.
How Do We Provide a Refund?
If you wish to get a refund for a product, just inform us. Our team will help you with the steps. However, it is important to note that items that are not eligible for return will not be refunded.
What Is The Time Taken For A Refund?
We process the refund immediately after the return is initiated. However, it might take 3 to 4 business days to reflect in your bank account.
Are there any charges that you may have to pay?
No, there are no extra charges for returning any product.
What if your order is lost during transit?
Generally, if your package is lost in transit, we will inform you. However, you have to remember that during such scenarios, you may need to wait for a much longer tenure for receiving your package.
Usually, lost orders that are not accounted for are re-shipped by us without charging the customer one more time.
You will have to bear with us for the delay caused in delivering your package or else you may wish to cancel the order entirely, post which your money will be refunded back excluding all charges and taxes.
Are Our Customers Paying customs duty?
No, our customers do not have to pay separately for customs. We will take care of all such expenses. You only have to pay for the medicine, that's all.
